Customer Service

Motor Warranty SA has aligned itself with the best practices of the financial services industry and we are committed to Treating Customers Fairly. The Treating Customers Fairly (“TCF”) framework recommends that regulated firms have an entrenched and measurable fair treatment of their customers.

Our customer service charter was created with this in mind and highlights our commitment to bring the highest standard of service to our valued customers, ensuring consistency and fairness in the way we operate.

Our commitment to you:

• We will provide prompt, friendly and courteous customer service.
• We will excel in customer service through continuous improvement and the identification of new technologies.
• We will keep our processes efficient.
• We will assist you in making informed decisions regarding our products and services.
• We will not sell you a product that you do not need.
• We will actively seek feedback on our products and services to ensure that your needs are being met.

Contact us

We encourage you to contact us directly if you have any compliments or complaints regarding our service. Please feel free to contact our Customer Services Department from 8am to 5pm, Monday through Friday: 086 021 0007.